DMCA Procedure

1. Summary

socials.download responds to copyright takedown notices under the Digital Millennium Copyright Act, 17 U.S.C. § 512 (the “DMCA”). We review valid notices promptly. The counter-notification process under 17 U.S.C. § 512(g), the fuller audit log of actions taken, and the repeat-infringer account-termination framework described below take effect once paid accounts ship; today’s free downloader has no account to terminate and retains nothing server-side.

2. Designated agent

Notices must be sent to our designated agent for receipt of notifications of claimed infringement:

3. Response process

• On receipt: we review your emailed notice. Substantively complete notices are actioned; if a notice is missing a required element, we may ask you to supply it before we can act.
• Review: we review substantively complete notices promptly. Where a capture is under the operator’s control, the targeted material is removed or access is disabled. We do not operate alerting or automated email, so we describe this as a best-efforts review rather than a fixed service-level deadline.
• Once paid accounts ship: the affected operator is notified with a copy of the notice (with the complainant’s personal contact information redacted unless the law requires otherwise), and instructions for filing a counter-notification under § 512(g) if they believe the takedown was in error. Today there is no operator account to notify.
• Counter-notification (§ 512(g)(2)), once paid accounts ship: if a valid counter-notification is filed, we forward it to the complainant and, unless the complainant notifies us within 10 to 14 business days that they have filed a court action seeking a restraining order, we restore access to the material.

4. Filing a counter-notification

To be effective under § 512(g)(3), a counter-notification must contain all four of the following:

1. A physical or electronic signature of the operator.
2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed (the capture tracking ID is sufficient).
3. A statement under penalty of perjury that the operator has a good-faith belief that the material was removed or disabled as a result of mistake or misidentification of the material.
4. The operator’s name, address, and telephone number, and a statement that the operator consents to the jurisdiction of the federal district court for the judicial district in which the operator is located (or, if the operator is outside the United States, for any judicial district in which the service provider may be found), and that the operator will accept service of process from the complainant or an agent of the complainant.

Send the counter-notification to the contact email at the bottom of this page, referencing the original takedown notice.

5. Repeat-infringer policy (§ 512(i))

This policy takes effect once paid accounts ship. Today the Service is a free, no-signup downloader with no operator accounts, so there is nothing to terminate. When paid accounts ship, an operator who accumulates three substantiated takedowns within a rolling 12-month period will be subject to account termination. “Substantiated” means a notice that was complete, was not the subject of a successful counter-notification, and was not the subject of a court order finding the use lawful. Termination is irreversible: the case archive is deleted; the record of the notice is retained as required by applicable record-keeping obligations.

Knowingly material misrepresentations in a takedown notice or a counter-notification are themselves grounds for liability under § 512(f) and may result in account suspension regardless of which side made the misrepresentation.

6. Record-keeping

Today: we keep the takedown notices we receive by email and our correspondence about them. That is the record we keep.

Once paid plans launch, every takedown action against the Service will be recorded in a fuller audit log. For each takedown that log will contain:

• The takedown tracking ID.
• The UTC timestamp of receipt of the notice.
• The UTC timestamp of the takedown action.
• The hash of the notice as received (so the original document can be reconstructed and verified).
• The hash of the affected artifact (so the artifact subject to the takedown is unambiguously identified).
• Any counter-notification filed, with its own timestamp and hash.
• The final disposition (taken down and not restored / taken down and restored after counter-notification / refused as deficient / withdrawn).

Audit-log entries are immutable in the ordinary course; corrections are made by appending new entries that reference the entry being corrected. The log will be available to lawful counsel under the procedure documented in our Compliance Policy.

7. Non-DMCA takedown requests

Some takedowns arise from rights other than copyright: privacy, defamation, harassment, GDPR / data-protection erasure rights, court orders, or platform-policy violations. Send those to the contact email at the bottom of this page; we evaluate and act on credible requests, keeping a record as we do for DMCA notices. We review these promptly. Time-to-action depends on the nature of the request; complex matters (overbroad requests, jurisdictional issues, requests we have reason to challenge) take longer.

8. Hosting context

Free downloads are not hosted by us. Where a capture passes through our worker, it is held only in transient memory and discarded after delivery. Content downloaded directly to a user’s device, including via the browser extension, is outside the operator’s control and cannot be retained or removed by the operator. Once paid plans launch, paid-tier captures will be stored in the operator’s case archive for the published retention window of the plan (Pro: 30 days; Studio: 90 days), then permanently deleted; takedown actions will remove the artifact from object storage, and the record referencing the takedown persists.

9. Contact

All correspondence (DMCA takedown notices, counter-notifications, subpoenas, preservation requests, non-copyright takedowns, and privacy / data-protection requests as they relate to a specific capture): contact@socials.download.